Summit Focus:
Enhancing Customer Experience Through Innovation

From the 10th – 12th December 2014 the NG Customer Experience Summit US will bring together 65 senior customer experience executives from across the US.

Across the customer experience sector sophisticated analytics tools are enabling organisations to cut through reams of customer data to deliver valuable insight. Attending executives will be debating the impact these new technologies are having, and what effect they will have on the future of customer experience.

Through essential business conversation and extensive networking the event aims to solve key business challenges around omnichannel personalization, smart data and e-commerce and m-commerce.

The key themes of ‘Customer Engagement’, ‘Data and Analytics’ and ‘Marketing Strategy’ form the foundation of the event and permeate every layer of the content-rich program.

From case studies that lift the lid on customer experience practices and operations inside leading organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations; the NG Customer Experience Summit US provides you with plenty of reasons to engage and network with industry peers.

Three Key Themes for the Event


Customer Engagement

Omnichannel Personalization: Enhancing the customer experience


Data and Analytics

Moving away from big data and closing in on smart data


Marketing Strategy

Leveraging the full potential of online selling: e-commerce & m-commerce

Attending Companies for the Event Include



Customer Feedback from our Events

In 2013, a truly excellent 1,083 of our customers generously gave some of their time to share feedback. This is what they told us.

96.1% of all attendees were satisfied or very satisfied with the summit

88% of attendees will be doing business with a solution provider they met at the summit

92% of all attendees would recommend our summit to their peers


Register Now or Get in touch for more information